How Do I Edit a Google Review I Wrote

Call back well-nigh the final time you traveled. Subsequently you lot arrived at your destination and checked in at your hotel, what did you do side by side? If you're like me, yous probably idea nigh where you were going to eat. Merely when you're new to an surface area, how do y'all find a expert spot?

Rather than request the hotel clerk — who'southward probably a local and has eaten at every place nearby — nearly of the states take out our phones and do a quick Google search. Studies show that 82% of customers won't patronize a business until they've read the reviews. And, since Google is the preferred review site for 64% of consumers, that ways just one poor review could determine whether or not you choose to consume at a restaurant.

Every company hopes to receive positive feedback, but the fact is that customers who have poor experiences are more probable to write an online review. It's your customer service squad's job to go along rail of Google reviews and remove the negative comments that are harmful to your business concern.

In this mail service, we'll suspension down what a Google review looks like, how to delete them, and what to exercise if you can't.

What is a Google review?

Earlier we spring into how yous can delete Google reviews, we should first clarify what a Google review is. Other review sites can exist dislocated with the Google review interface. Google'south review site is unique because it's integrated directly into the search engine besides as its apps and business tools.

To identify whether the review you're looking at is a Google review or not, look for the post-obit elements:

• A hyperlink next to the star rating reads "Google reviews" or "# Reviews". This link will take you to individual reviews that users have written.
• At that place are no other visitor names on the review.
• A rating calibration numbered from one to 5. This won't always be visible, only it can assistance you recognize a Google review if you encounter i.

For instance, take a wait at the Google review folio for HubSpot. You'll notice each of the elements we listed above. This review appears in Google Maps, then it'south integrated into the Google interface which makes it more than articulate that it is a Google review.

Can y'all delete a Google review?

Unfortunately, Google doesn't offering a elementary "delete" option for its reviews. Instead, there are merely 2 ways that a review can be removed. The person who posted the review can delete it or your business can "flag the review as inappropriate." Flagging the review alerts Google that the review is simulated or that it doesn't comply with Google's review policies.

After that, you'll exist guided to the landing folio beneath where y'all'll need to complete a brief report of the consequence and submit your email for follow-up communication.

Prototype Source

It'due south important to annotation that Google has built-in spam checkers that automatically analyze a review for inappropriate, irrelevant, or misleading content. While this feature is pretty reliable, inaccurate reviews are sometimes disregarded which can lead to negative perceptions of your business.

In this example, you'll want to take matters into your ain hands and report the review yourself. Here'due south how to do that.

How to Delete a Google Review

1. Open Google Maps and locate your business.
2. Detect the review on the Google reviews page.
3. Click the three vertical dots to the correct of the review.
4. Select the option Written report Review.
5. Choose an option for the question: What'due south wrong with this review?
6. Report the Google review.

ane. Open Google Maps and locate your business.

two. Find the review on the Google reviews page.

3. Click the iii vertical dots to the correct of the review.

iv. Select the option Report Review.

5. Choose an choice for the question "What'southward wrong with this review?".

6. Report the review to Google.

When to Flag a Google Review

Co-ordinate to Google, the topics beneath are against its user terms and weather condition. Therefore, if you notice a review that falls under i of these categories, your team can request to remove that content.

Irrelevant Comments

Google wants to make sure its users are getting accurate information about your business organization. So, if you're seeing comments that don't pertain to your organisation or a customer's feel, you should flag these reviews for Google to remove.

Illegal Content

Some businesses provide products or services that are illegal in certain locations. Google accounts for this by prohibiting users from posting reviews that comprise links to websites or email addresses that sell illegal products. This also includes images that promote products or special offers.

Inappropriate/Offensive/Explicit Content

Google will remove any content that it views every bit "obscene, profane, or offensive." It will too remove reviews that are threatening or incorporate derogatory comments. If you lot come across any reviews like these, be certain to flag them immediately to protect your brand'south epitome.

Conflicts of Interest

Google wants its reviews to be as unbiased as possible. Therefore, you can't mail service a review of a visitor that you lot own or work for. You lot likewise can't post a review of your competitor, every bit this would permit y'all to manipulate their rating in your favor.

Impersonation

Google values the accurateness of its reviews as well. It doesn't want to misrepresent a concern or provide deceptive content to its users. Because of this, all Google reviews must exist published by the person writing the review. Yous can't publish the review on someone'southward behalf or pretend to be someone else when submitting your review.

Disadvantages of Reporting a Google Review

As you tin imagine, this procedure is slow and doesn't guarantee that your review will be removed. And, fifty-fifty if Google does decide to remove it, in that location'south no telling when it will actually exist taken down. In that time, your concern could lose thousands of customers if you lot wait for Google to handle the issue.

The other major setback is that Google won't remove a review just because information technology's negative. The point of Google reviews is to provide users with unbiased feedback from other customers' experiences. If those experiences are poor, Google wants its users to be aware of them. So, if you're upset with a customer's opinion, the odds aren't in your favor for a removal.

Instead, your customer service team needs to take action if you want to remove a negative Google review.

Ways to Handle Google Reviews

1. Reply to the customer's review.

The well-nigh effective way to handle a negative customer review is to respond to it. If your team made a mistake that inspired a negative review, a genuine apology can go a long way in changing the perception a potential customer has of your brand. If it'south a positive review, an appreciative response makes an touch, too. Call back, these reviews are public for the customer as well as your concern, and customers don't want to expect like the villain when your squad responds underneath with a polite message.

2. Enquire the customer to delete it.

The customer may respond positively to your team'southward comment simply choose to exit the review upwards anyway. They may recollect the thing is closed and that other users will see the review every bit an case of your great customer service. While nosotros appreciate the sentiment, you and I both know we'd rather have the review removed so other customers only come across the positive experiences at your company.

In these cases, reach out to the client to see if they volition remove the review. If possible, bulletin them on a individual platform similar email, so the client doesn't feel pressured by your request. Thank them for reading your reply and inquire them if they volition consider the removal of the review in light of their recent experiences with your company. Be certain to remain patient and don't brand any demands on the customer.

3. Solve the client's problem.

This one may seem obvious, but customers often exit negative reviews considering their original need from your business was never fulfilled. For example, you may enjoy the client service at a restaurant but hate the food they serve yous. Fifty-fifty though your beef — pun intended — isn't with the restaurant's staff, your review still gets counted all the same.

It's of import to recognize the problems that customers are reporting in your negative reviews and take action to correct them. Once you do, follow upwardly with the customers who left poor reviews and meet if they're willing to effort your product or service once again. Make it articulate that you have taken steps to correct your past mistakes and you notwithstanding value their relationship with your concern. While you may non win every customer over, this promotes a customer-centric culture for your brand's reputation.

4. Follow upward with customers.

One common statistic that customer service experts similar to point out is that 85% of customers believe reviews older than three months are irrelevant. Yet, this stat neglects that these older reviews withal count towards your concern's overall rating on Google. That rating is extremely important because 52% of customers volition not buy from a business if information technology has less than a 4-star rating.

Additionally, a lot can change with your business organisation as you grow and develop over time. A Google review that was posted two years agone may not exist as accurate today. If the user is nevertheless agile, attempt to contact them via the review and encounter if they would be willing to edit their post. Or, offer them an incentive to try your product or service once again in exchange for an updated review.

5. Cosign the review.

Believe it or not, some people on the internet are deceitful. Information technology gets worse. Some people volition even write fake reviews to sabotage their competitors' business organization.

If yous're dubious of a review's authenticity, look for signs that would confirm information technology is a fake. Fake reviews often lack details and seem similar they could employ to well-nigh any business organization. Check to see if the reviewer has left any other reviews and if they take a flick listed with their account. Then respond to the review. If you don't get a response, flag the post every bit inappropriate and wait for Google to review your report.

The Ability of Google Reviews is in Your Hands

Waiting for Google to remove a review from its search engine can exist fourth dimension-consuming and tedious. Nevertheless, the steps listed above should assist your customer service team quickly address negative Google reviews and improve your relationship with new and existing customers.

Editor's note: This post was originally published in January 2020 and has been updated for comprehensiveness.

Originally published Sep 21, 2021 2:45:00 PM, updated Nov 12 2021

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Source: https://blog.hubspot.com/service/delete-google-reviews

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