Let's be clear.

At that place's cypher wrong with saying, "I'd be more than happy to help." In fact, when I worked on the HubSpot customer support team, I would employ this phrase often because I thought it was a courteous mode of letting customers know that I was eager and willing to assist them.

But, the more than that you use this phrase, the more that you lot tend to lean on it in your mean solar day-to-day vocabulary. I caught myself maxim this all of the time to the bespeak where I felt I was overusing it and sounding like a cleaved tape. Every time a customer asked me to do something, I would immediately bark back with, "I'd exist more than happy to help," like a trained dog.

This wasn't an issue if the call was cursory, or if the client had an like shooting fish in a barrel question. But, when I had to work with people who needed help with multiple problems, this phrase would gradually feel less sincere every bit I continued to utilise information technology. Later on the 2d or 3rd time saying it on a phone call, customers would call back that I was just trying to movement the conversation along and that I didn't genuinely care virtually their issue.

Eventually, I learned that using an alternative phrase not only made me experience similar I wasn't repeating myself, but information technology also fabricated the quality of my service more than consistent for my customers. By using dissimilar vocabulary and phrases, it kept conversations fresh which showed customers that I was still invested in their problems — even if the phone call was long.

In this post, nosotros've curated a list of alternatives to the phrase, "happy to help." Share these with your squad to improve their communication skills and provide a meliorate service experience for your customers. → Download Now: Customer Support Training Template [Free Template]

Alternatives for 'Happy to Help'

  1. I'd dearest to assistance.
  2. Certainly.
  3. It would exist my pleasure.
  4. You got it.
  5. Not a trouble.
  6. Don't hestitate to accomplish out.
  7. At your service.
  8. I'd be more than willing to assist.

1. "I'd honey to help."

It's a small change, only switching the discussion, "happy" with the give-and-take, "love" makes a big divergence in this case. You're not only excited to interact with the customer, rather, yous're eager to help and are motivated by their success.

2. "Certainly."

If yous want to exist brief, you can utilize this phrase when a client asks for your assistance. It's a quick response that shows the client you lot've listened to their problem and y'all're ready to provide support. This is a not bad phrase to use if the customer is in a hurry and wants to go a solution as fast every bit possible.

iii. "Information technology would be my pleasure."

This is a good phrase to use when a client seems frustrated or stressed about a problem. It shows them that you're confident in your ability to troubleshoot and it neutralizes the overwhelming feelings that the client may accept.

4. "You got information technology."

If you lot're looking for a more casual arroyo, this phrase is great because it empowers the customer to ask for help. It tells them that you lot're able to provide whatever they need and that they can rely on you for continued support.

I'd recommend using this phrase if y'all've already developed a rapport with your customer and they don't await you to be as formal every bit you first were on the call.

5. "Not a problem."

Be careful when you use this ane. While it'due south a great alternative to "happy to help," some people may think you're non taking their event seriously plenty. They may think that they have a existent trouble on their hands, and by telling them otherwise, you may add together friction to the service experience.

Information technology's best to apply this phrase when the customer asks you to do something small like looking up a noesis base commodity or directing them to their customer success manager. Since these are relatively easy tasks, almost customers won't think twice when you use this phrase.

6. "Please don't hesitate to reach out."

I similar to use this phrase when I'm signing off an email or wrapping up a phone call. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me exterior my working hours. It also shows the client that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience.

vii. "At your service."

While it's not for every support squad, information technology may make sense to use this phrase if your customers are expecting a formal service interaction — similar at a loftier-finish hotel or a fancy restaurant. As a service rep, this keeps your communication on brand which makes the customer feel similar they're interacting with a luxurious visitor.

8. "I'd be more than willing to help."

In nearly scenarios, this phrase can be used interchangeably with "happy to aid." It effectively sends the aforementioned message, but uses different linguistic communication like "aid" instead of "aid." This is a good phrase to go along in your back pocket if y'all suddenly freeze with the customer and aren't sure how to respond.

Now that yous know what to say to customers, learn which customer service phrases to avoid. New Call-to-action

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Originally published Feb 19, 2021 8:xv:00 AM, updated June 15 2021